FAQ
Q:Are your company a trading one or a factory?
Factory ,12 years focusing on test instruments field,8 years exporting experience.
Q:After an order is placed, when to deliver?
After received full payment, we will send out the goods within the deadline which both parties agreed (usually with 7-15 days).
Good cooperated with express, such as: DHL, UPS, FEDEX, TNT and EMS, and can get good discount from them. Also if buyers provide us effective account, buyers could pay transportation fee by theirselves.
Q:What about the warranty with after - sales services?
We do our best to serve our each customer the best that we can. We provide 12 months maintenance warranties, item can be maintained for the first year.
For domestic purchase, we can provide door to door service.
With regards the foreign purchase, we can provide tenichical support and you can return the item back to china for repair. Buyers are only responsible for the return shipping fees for warranty item.
Q: What about the services and product' quality?
Service: OEM service,Design service,Buyer lable service.
Quality: Each instruments must be carried out 100% quality examination and test, the finished products must through a third party calibration institutions before shipping and delivery goods.
Q:How to install and training?
If the products is easy to install and training, customers can learn the operation and maintenance manual to installation and use.
If the products is hard to use, customers can come SKYLINE factory to learn how to installation and use. And our engineers have a passport, we can go to overseas.
Q:What's your main products?
Eyeglasses Tester,Stationery Tester,Write Test Machine,etc.
Q:How to pay?
1. T/T (Telegraphic Transfer): cheapest bank fee
2.West Union: fastest, convenient
3.Paypal:easy, fastest,cheapest transfer fee
Q:How do you package the test equipment I order?
Export-compliant wooden box packaging
Q:Some suggestions for the equipment I bought?
Suggestions to customers after receiving the products:
1. Storage conditions should accord with the requirements.
2. Check all important parts regularly and do regular maintenance.
3. The users should be trained before taking up their posts, and make use specifications to reduce operate mistakes.
4. Clean the machine in time after using.
5. Important parameters shall be corrected every year, and problems shall be found and solved in time. Doing this well can prolong the service life of instrume
